JOE
&
Salesupply
Customer service powered by AI and Human
Joe answers your driver calls and resolves what it can. Specialist agents take the rest, live, with the full context. You decide where the line sits, and you move it when the numbers say so.
One inbound call
0:00
Driver calls
Existing number, no menu
0:06
Situation mapped
Contract, chargecard, last session
0:31
Charger reset remotely
Connector still locked
1:12
Joe cannot resolve it
handover
1:14
Human picks up
human
Same call, full context
3:40
Resolved, ticket closed
Structured and categorised
after
Knowledge base built and improved
loop
12,000+ driver conversations a month · 200,000+ chargepoints · 10 European countries · GDPR compliant, data in the EU
During the day the two work side by side. Joe takes the routine and absorbs the peaks, your people take the conversations that need a person. Evenings, nights and weekends Joe picks up on its own, so the threshold to reach you stays low at the hours nobody is staffed.
That changes what your desk does. Less simple work, and more room to be genuinely good at the moments where personal contact makes the difference. Staffing stops being the thing that limits your service.
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● Joe answers
● A person answers
Contact volume by hour and weekday, with the share a person answers underneath. Illustrative. Watch where the dark band thins: on the two peaks Joe takes more of it, because that is when the queue builds.
Joe collaborates with
Joe answers first and resolves what it can. What it does not finish itself goes over live, mid-call, with the case already open. Who picks it up is your call.
Your own team
In house
• Joe takes the routine volume, your agents keep the cases you want to keep
• No new tooling. Joe connects to the ticketing and the number you already use
• Your people stay the face of your brand on the calls that matter
• You decide per category what moves to Joe and what does not
Warm handover
Same call, no callback. Your agent sees who is calling, which chargepoint, what was checked and what was tried.
Experienced partner
Partner
• A specialist e-mobility call center takes what Joe hands over
• 27 hubs in 8 countries, 25 languages, all native speakers
• No hiring, no rota, no seats. Shared capacity, billed per handled contact
• Cover outside office hours and through the holiday season
Warm handover
Same call, no callback. A native speaker picks up with the full case already open and your tone of voice in hand.
Or both. Your own team during office hours, Salesupply for the evenings, the weekends and the holiday weeks.
What are the benefits?
Up to 65% lower support cost
Driven by lower cost per interaction, shorter time-to-resolution and fewer recurring issues over time
40% faster resolution for customers
Most issues solved on first contact, often before the customer even reports them.
Continual experience improvement (ITIL)
Powered by real driver conversations and evaluative learning processes, Joe's ability to resolve issues and hold genuine conversations with drivers keeps improving.
168 hours a week answered, instead of 40
Charging does not stop at 17:00. An office-hours team covers 40 of the 168 hours in a week. Your line covers all of them.
100% capacity, also in holiday and flu season
No vacancies, sick days or holiday gaps on your support line. Peaks are absorbed by Joe instead of by overtime or temp staff.
Joe gets better while it works
Feedback loop
Signals from calls become themes, themes become changes, and changes are tracked back to contact volume.
Theme: Error 41
Knowledge articles
Resolved conversations are converted into draft knowledge articles that your team can approve or refine.
Cable stuck in NG9XX, remote release
Internal draft · ready for review
Improve continually
A simple register connects operational fixes to avoided driver contacts, so improvement becomes visible.
214
driver contacts avoided this quarter
Built for a regulated European market
GDPR compliant, all processing in the EU
No customer data used to train LLMs
Penetration tested, most recently 16 July 2026
Every conversation transcribed and retained
EU AI Act built into agent training
JOE
&
Salesupply
See what this would do to your support line
Bring your call volume, your peak hours and your top five call reasons. We will show you which of them Joe resolves today, which go to an agent, and what the split does to your cost per contact.
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