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Joe answers your driver calls and resolves what it can. Specialist agents take the rest, live, with the full context. You decide where the line sits, and you move it when the numbers say so.
Joe on the call
0:00
12k+ Monthly conversations
±200.000 Chargepoints
10 European countries
GDPR compliant, data in the EU
Joe answers first and resolves what it can. What it does not finish itself goes over live, mid-call, with the case already open. Who picks it up is your call.
Your own team
No new tooling. Joe connects to the ticketing and the number you already use
Joe takes the routine volume, your agents keep the cases you want to keep
Your people stay the face of your brand on the calls that matter
You decide per category what moves to Joe and what does not
Warm handover
Same call, no callback. Your agent sees who is calling, which chargepoint, what was checked and what was tried.
SALESUPPLY
A specialist e-mobility call center takes what Joe hands over
27 hubs in 8 countries, 25 languages, all native speakers
No hiring, no rota, no seats. Shared capacity, billed per handled contact
Cover outside office hours and through the holiday season
Warm handover
Same call, no callback. A native speaker picks up with the full case already open and your tone of voice in hand.
During the day the two work side by side. Joe takes the routine and absorbs the peaks, your people take the conversations that need a person. Evenings, nights and weekends Joe picks up on its own, so the threshold to reach you stays low at the hours nobody is staffed.
That changes what your desk does. Less simple work, and more room to be genuinely good at the moments where personal contact makes the difference. Staffing stops being the thing that limits your service.
A closed ticket is not the same as a solved problem. So we measure from the side of the person who called, and every conversation feeds back into the network, the knowledge base and the register below.
See exactly how Joe interacts with your EV drivers from day-to-day, from resolving stuck cables to explaining new regulations. Full visibility forms the basis for control and continual experience improvement.
Build knowledge base
Improve continually
Built for a regulated European market
GDPR compliant, all processing in the EU
No customer data used to train LLMs
Penetration tested, most recently 16 July 2026
Every conversation transcribed and retained
EU AI Act built into agent training
GDPR compliant
Data in EU
No LLM training
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